Change of Mind
Most retailers would never accept a return if you change your mind, but OZHut will providing that:
- It is in its original packaging, including instruction manuals and all accessories;
- The bed has not came into contact with any animal;
- Any sew-in/ Attached labels are still attached;
Do note that all refunds are for the cost of the product only and do not include the shipping cost.
NOTE that change of mind refunds will incur a 10% administration and handling fee to a minimum of $9.00.
The product is damaged or not working properly. What do I do?
Sometimes the product you receive may have been damaged in transit,is not working properly, or may have a missing part.
With our 30 day No Hassle Guarantee, OZHut will pay for the postage of the broken item back to us so that we can fix it. If we can't, we'll send you a brand new one.
The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund or store credit. Your choice.
I want to cancel my order. Can I?
As long as the product has not been sent for picking and packing in the warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organising a return.
*Please note that any returns sent to our office without an RMA number will not be processed. Hence it is very important that you speak to our support team and get issued an RMA number before returning a product. To lodge a return, call us at 03 9780 1805 or firstname.lastname@example.org